Frequently Asked Questions

Last Updated: May 9, 2026

How can I contact Metro Mode New York?

You can reach our team via email at info@metromodeny.com. We aim to respond to all inquiries within 24 hours during business days.

Do you ship worldwide?

Currently, we exclusively serve customers within the United States to ensure the best possible shipping experience and customer service.

Where are the products shipped from?

We ship directly from our international fulfillment centers. This allow us to offer you the latest fashion trends at the most competitive prices by reducing overhead costs.

Can I modify or cancel my order?

To maintain fast delivery times, orders enter processing quickly. If you need to change or cancel an order, please contact us within 12 hours of placement. After this window, we may already have shipped your item.

How long does delivery take?

Our estimated delivery time is 7–10 business days. Please note that processing your order takes an additional 1–3 business days.

Which payment methods do you accept?

We accept all major secure payment methods, including:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay & Google Pay

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Please contact us at info@metromodeny.com before sending anything back to receive the correct return instructions.

What if I receive a damaged or incorrect item?

We apologize for the inconvenience! Please email us immediately with your order number and clear photos of the damage or the wrong item. We will arrange a replacement or a full refund as quickly as possible.

How do I track my order?

Once your order has shipped, you will receive a Shipping Confirmation Email with a tracking link. You can use this link to monitor your package's progress in real-time.

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