Privacy Policy

Last updated: July 4, 2026

Welcome to Metro Mode (www.metromodeny.com). Your privacy is of paramount importance to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our Services, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information to process your orders, provide customer support, and improve your shopping experience:

• Identifiers & Contact Information: Your full name, shipping address, billing address, email address, phone number, and account credentials.
• Commercial & Financial Information: Order history, products purchased, transaction logs, and payment details. Note: Financial transactions are securely encrypted and processed by our third-party payment gateways; Metro Mode does not view or store your raw credit card data.
• Internet or Electronic Network Activity: IP address, device type, browser settings, operating system, unique device identifiers, and dynamic browsing behavior on our platform collected automatically via cookies, web beacons, and tracking pixels.

2. How We Use Your Information

We use the collected data for business and commercial purposes, including to:

• Process, fulfill, track, and arrange international shipping for your orders.
• Provide customer support, process approved returns, and respond to inquiries.
• Detect, prevent, and protect against fraudulent transactions, unauthorized access, and security incidents.
• Deliver personalized advertisements, promotional offers, and targeted behavioral marketing campaigns (subject to your opt-out preferences).

3. Sharing and Disclosing Data

We do not sell your personal data for monetary exchange. However, we share information with trusted third-party service providers to execute our online business:

• E-Commerce Infrastructure Providers: Store platform networks which host our store database and process your information securely.
• Logistics & Fulfillment Partners: International courier services, customs agents, and fulfillment networks handling direct dispatch to your US address.
• Marketing and Analytics Partners: Services like Google Analytics and Meta Pixels to optimize our advertising efforts.

4. US State Privacy Rights (CCPA/CPRA, VCDPA, CPA, etc.)

Depending on the US state you reside in (such as California, Virginia, Colorado, Connecticut, Utah, or others), you may possess specific statutory data privacy rights, which include:

• Right to Know / Access: The right to request disclosure of what personal data we have collected, used, or shared about you.
• Right to Delete: The right to request the deletion of personal information collected from you, subject to certain legal exceptions (e.g., fulfilling an ongoing order or tax record retention).
• Right to Correct: The right to request that we correct inaccurate or out-of-date personal information.
• Right to Opt-Out: The right to opt-out of the "sharing" or processing of personal data for targeted behavioral advertising. You can exercise this right via cookie management settings on our site or by enabling Global Privacy Control (GPC) signals on your browser.
• Right to Non-Discrimination: We will never deny services, change prices, or provide a lower quality of service if you choose to exercise your privacy rights.

To exercise any of these consumer privacy rights, please submit a request to our privacy desk at info@metromodeny.com.

5. Children's Privacy (COPPA)

Our website and products are intended solely for individuals who are at least 13 years of age. We do not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately from our servers.

6. Security and Data Retention

We implement reasonable industry-standard organizational and technical security measures to maintain the safety of your data. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, manage accounts, resolve technical disputes, or satisfy mandatory business tax obligations.