Shipping Policy

Last updated: July 4, 2026

At Metro Mode (www.metromodeny.com), we are dedicated to providing a transparent, secure, and reliable fulfillment experience. We proudly serve and ship exclusively to customers located within the United States.

To bring you cutting-edge contemporary designs and an curated catalog at the most competitive price points, we work directly with global manufacturing partners. Therefore, your orders are processed and dispatched directly from our international partner fulfillment and logistics centers.

1. Shipping Costs & Order Cut-Off

• Shipping Fees: Promotional Free Shipping may apply storewide as advertised on our announcement bar. Standard calculated shipping rates (if applicable to specific drops) will be transparently calculated and displayed at checkout.
• Order Cut-Off Time: 5:00 PM (EST - Eastern Standard Time). Orders received after 5:00 PM will begin processing on the following operational business day.

2. Processing & Delivery Timelines

Our logistics timeline features two operational phases to guarantee your apparel items are securely logged, checked, and routed:

• Order Processing Time: 1–3 business days (Monday through Friday). This window includes transaction verification, meticulous fabric quality checks, size screening, and structural protective packaging. Orders placed over the weekend or on federal holidays enter our queue on the next working business day.
• Estimated Transit Time: 7–10 business days. This defines the standard shipping duration required for international carriers to transport your parcel to your domestic US destination address.

Please note: These timelines are realistic business estimates. Rare delivery delays may occasionally happen due to customs holiday backlogs, severe weather anomalies, or unexpected domestic carrier strain (USPS/FedEx/UPS) during peak promotional seasons.

3. Order Tracking

Complete transparency is central to our customer values. The moment your parcel is packed, sealed, and handed over to our international delivery couriers, an automated shipping confirmation email containing a custom tracking link will be sent to your inbox. You can use this link to check your package's transit updates dynamically at any stage of its journey.

4. Taxes and Import Regulations

Orders are imported as individual consumer shipments directly to your destination. In strict alignment with local e-commerce regulations, applicable state sales taxes are calculated and added itemized directly at checkout based on your delivery state. Any local postal carrier storage parameters resulting from a recipient being persistently unavailable during final delivery windows are the responsibility of the customer.

5. Delivery Accuracy & Address Policy

It is the customer's sole responsibility to provide an accurate, complete, and exhaustive delivery address during checkout. Metro Mode is not liable for failed deliveries or lost packages due to typographical address errors, missing apartment/suite/unit identifiers, or a failure to collect packages from local post depots within the carrier's designated pick-up window.