Refund & Return Policy

Last updated: July 4, 2026

Thank you for shopping at Metro Mode (www.metromodeny.com). We want you to be completely satisfied with your fashion purchases. To offer you the latest contemporary styles at highly competitive prices, we ship our garments directly from our international partner fulfillment facilities. Because of this modern direct-to-consumer model, we have established a clear and fair return framework. Please read the terms below carefully before initiating a return.

1. Return Eligibility (Change of Mind or Wrong Fit)

If you are returning a clothing item due to a change of mind, buyer's remorse, or choosing the wrong size, the item must meet the following strict criteria to qualify for an approved refund:

• The garment must be completely unused, unworn, unwashed, and unaltered.
• The item must be in its original packaging with all original manufacturer tags and labels firmly attached.
• Items showing signs of wear, makeup or cosmetics stains, perfumes, deodorant tracks, or pet hair will be rejected immediately and cannot be refunded.

2. Return Shipping Costs

For all voluntary or "change of mind" returns, **the customer is responsible for covering all return shipping fees** back to our designated international fulfillment facility. Original shipping fees (if any paid at checkout) are strictly non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as Metro Mode cannot guarantee or assume liability for items lost or damaged during return transit.

3. Damaged, Defective, or Incorrect Items

If an item arrives **damaged, torn, defective, or if you received the completely wrong item/size**, we will make it right immediately at zero extra cost to you.

Please inspect your order as soon as it arrives. If there is a product fault, contact us within 48 hours of delivery at info@metromodeny.com with your order number and **clear photographic or video proof** of the defect or shipping error. Once verified by our team, we will issue a free replacement order or process a 100% full refund.

4. How to Initiate a Return

To start your return processing smoothly, please follow these steps:

1. Email us at info@metromodeny.com with your Order Number and the specific reason for your return.
2. Our support team will review your request and, if eligible, provide you with the authorized international warehouse return address and specific packaging instructions.
3. Ship the package using a trackable carrier and reply to our email thread with your active tracking number.

5. Refund Processing and Timelines

Once your return package is safely received and inspected at our partner facility to verify its original tags and unwashed condition, we will send you an email notifying you of the approval or rejection of your claim. If approved, your refund will be automatically processed back to your original payment card or method within 7 business days. Please note that banks or payment networks can take an additional 3–5 business days to clear the funds onto your statement.